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Contact Cursor — Support, Feedback, and Enterprise Inquiries

Cursor provides multiple channels for getting help, reporting issues, sharing feedback, and discussing enterprise requirements. Every user — from the free Hobby tier to enterprise engineering teams — has access to community support through Discord and the GitHub issue tracker. Paid subscribers receive direct email support with response times scaled to plan tier.

Whether you are troubleshooting a technical issue, requesting a feature, reporting a security concern, or exploring enterprise pricing with dedicated infrastructure and SSO, the right channel is listed below. Include as much detail as possible in your request to help the support team resolve it quickly.

How to Reach Cursor Support — April 2026

  • Email support for paid subscribers (Pro, Pro+, Ultra, Teams, Enterprise) — accessible from the account dashboard
  • Community Discord server — free for all users, active community with Cursor team participation
  • GitHub issue tracker — bug reports, feature requests, and known issue tracking
  • Enterprise contact channel — custom pricing, dedicated infrastructure, SSO, and priority support discussions
  • Include Cursor version, OS, plan tier, and steps to reproduce for fastest resolution

Support Channels for Cursor Users

Choose the channel that matches your needs. Each serves a different purpose in the support ecosystem.

Email Support

Email support is available to all paid Cursor subscribers. Access the support email address from your Cursor account dashboard under Settings > Support. When writing your request, include your account email, plan tier, operating system and version, Cursor version (found in Help > About), and a detailed description of the issue with steps to reproduce.

Response times vary by plan tier. Pro subscribers receive standard email support. Pro+ and Ultra subscribers are prioritized in the queue. Teams customers receive dedicated support contacts who are familiar with their organization's configuration. Enterprise customers receive SLA-backed response guarantees — typically within four business hours for critical issues and one business day for general inquiries.

Community Discord

The Cursor Discord server is the most active community hub, with channels for general discussion, troubleshooting, workflow tips, feature requests, and announcements. It is free to join and open to all users regardless of plan tier. Both community members and Cursor team members participate in discussions and answer questions.

Discord is the best channel for quick questions, workflow advice, and learning how other developers use Cursor features like Composer, agent mode, and Cursor Rules. It is also where Cursor announces new features, model additions, and product updates before they appear in the changelog. For private or account-specific issues, use email support instead.

Contact Methods by Plan Tier

Every plan includes community access. Higher tiers unlock faster and more direct support channels.

Contact MethodHobby (Free)Pro ($20/mo)Pro+ ($60/mo)Ultra ($200/mo)Teams ($40/user)Enterprise
Community DiscordYesYesYesYesYesYes
GitHub Issue TrackerYesYesYesYesYesYes
Email Support—StandardPriorityPriorityDedicatedDedicated
Response TimeCommunity2 business days1 business day1 business daySame day4 hours (critical)
Dedicated Contact————YesYes
Enterprise Sales—————Yes
Onboarding Call————AvailableIncluded
Security EscalationGitHubEmailEmailEmailDedicatedDedicated + SLA

Bug Reports and Feature Requests

How to report issues and suggest improvements through the official channels.

Reporting Bugs on GitHub

The Cursor GitHub issue tracker is the official channel for bug reports. Create a new issue using the Bug Report template, which guides you through providing the necessary information: Cursor version, operating system, steps to reproduce, expected behavior, and actual behavior. Attach screenshots or screen recordings for visual issues. Include the full text of any error messages — do not paraphrase them.

The Cursor engineering team triages GitHub issues on a regular cadence. Issues are tagged with priority labels (critical, high, medium, low) and assigned to the appropriate team. Critical bugs — those affecting data loss, security, or editor crashes — are escalated immediately. You can watch an issue to receive notifications when it is updated or resolved.

Feature Requests and Feedback

Feature requests can be submitted through the GitHub issue tracker using the Feature Request template. Describe the use case, the current limitation, and the proposed solution. The Cursor team evaluates feature requests based on community demand (upvotes on the issue), alignment with the product roadmap, and implementation feasibility.

For broader feedback about the Cursor experience — workflow suggestions, UI improvements, model quality observations — the Discord server's feedback channel is the most effective venue. Cursor team members actively read feedback posts and incorporate recurring themes into product planning. Enterprise customers can provide feedback directly through their dedicated support contact, which routes it to the product team with organizational context. Feedback on the documentation is also welcome.

Enterprise Contact

For organizations requiring custom pricing, dedicated infrastructure, and advanced security controls.

What Enterprise Includes

The Cursor Enterprise tier is designed for organizations with specific security, compliance, and infrastructure requirements that go beyond the standard Teams plan. Enterprise includes dedicated infrastructure (isolated compute and storage), advanced SSO with SAML 2.0 and SCIM provisioning, AI usage audit logs with SIEM integration, custom data processing agreements, model restriction controls, and SLA-backed support with four-hour response for critical issues.

Enterprise pricing is custom-quoted based on the number of seats, infrastructure requirements, and support level. There is no self-serve Enterprise signup — all Enterprise engagements begin with a conversation with the Cursor sales team to understand your organization's needs and configure the appropriate solution.

How to Start the Conversation

To inquire about Enterprise pricing, send an email through the support channel in your Cursor account dashboard with "Enterprise Inquiry" in the subject line. Alternatively, Teams administrators can request an Enterprise evaluation directly from the team admin dashboard. The enterprise sales team typically responds within one business day.

Prepare the following information for the initial conversation: estimated number of developer seats, current code editor and AI tool usage, security and compliance requirements (SOC 2, HIPAA, GDPR, FedRAMP), SSO provider and protocol, any data residency requirements, and your timeline for evaluation and deployment. This helps the sales team prepare a relevant proposal for your first call.

Frequently Asked Questions About Contacting Cursor

Answers to common questions about reaching support, reporting bugs, and enterprise inquiries.

How do I contact Cursor support by email?

Email support is available to paid subscribers (Pro, Pro+, Ultra, Teams, Enterprise). Access the support email from your account dashboard under Settings > Support. Include your account email, plan tier, OS, Cursor version, and a detailed issue description. Free Hobby users can use Discord and GitHub for support.

Where is the Cursor Discord community?

The Cursor Discord server is free to join for all users. It hosts channels for discussion, troubleshooting, feature requests, workflow tips, and announcements. Both community members and Cursor team members actively participate. Discord is the best channel for quick questions and learning how others use Cursor.

How do I report a bug in Cursor?

Use the GitHub issue tracker with the Bug Report template. Include your Cursor version, operating system, steps to reproduce, expected vs. actual behavior, and any error messages. Screenshots and screen recordings help for visual issues. Critical bugs affecting data loss or security are escalated immediately by the engineering team.

How do I contact Cursor for enterprise pricing?

Email the support channel with "Enterprise Inquiry" in the subject line, or request an Enterprise evaluation from the Teams admin dashboard. Prepare your estimated seat count, security requirements, SSO provider details, and timeline. The sales team responds within one business day.

What information should I include in a support request?

Include: Cursor version (Help > About), operating system, plan tier, issue description, steps to reproduce, full error messages, and whether the issue occurs with extensions disabled. For AI issues, specify the model (Auto, Claude Sonnet, GPT-5.4, etc.) and whether different models exhibit the same behavior.